Knowledge Base
Search our frequently asked questions or browse by category below
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How do I change my email address?
Follow these instructions to change the email address that is associated with your MySouthco account: Login to your MySouthco account Click "My Southco" at the bottom of the page Click "Profile" in the navigation bar on the left Click "Change E-Mail...
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I am not receiving the password reset email?
Follow these instructions if you are not receiving the password reset email: Check the spam folder of your inbox If the reset email is not there please add no-reply@southco.com as a contact to your address book and resend the reset email If that stil...
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Are there any benefits to having an online account?
Creating an online account is fast and easy. Upon registering, having an account will allow you to save your account information like your address and payment methods to make quick checkouts. An account also gives you the ability to view and track orders,...
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Can I have my username or password sent to me if I forgot them?
If you have forgotten your account password you can have a link sent to the email address associated with your Southco account. If you do not know the email address associated with your Southco account, contact Southco Customer Service at info@southco.co...
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Is my username or password case sensitive?
The password field is case sensitive so please make sure you are using the correct case for each letter. However, usernames/email addresses are not case sensitive.
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How do I log in?
Follow these instructions to login to your MySouthco account: Click the person icon in the top right of the website header Enter your email address and password associated with your account Click "SIGN IN" button
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How do I update my address or account information?
Follow these instructions to change the email address that is associated with your MySouthco account: Login to your MySouthco account Click "My Southco" at the bottom of the page Click "Profile" in the navigation bar on the left Enter your desired l...
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Why can I not sign in?
If you cannot sign in to your MySouthco account, first verify that you are using the correct email and password. The email address and passwords are caps sensative so ensure that the Caps Lock is off. If you are still having trouble signing in, contact So...
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How do I change my password?
Follow these instructions to change your password: Go to the login page: SIGN IN Click "Forgot your Password?" Enter your email address that is associated with your MySouthco account. Check your email for a link to reset your password
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